Blue Ridge Upstate Gateways

Our Privacy Policy

Protecting your data

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit this website or use our services, including booking a vacation rental, submitting an inquiry, or contacting us. By using this site, you agree to the practices described below.

1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number
Booking Details: Dates of stay, number of guests, property selected
Payment Information: Collected securely via third-party payment processors
User Account Info (if applicable): Login details and saved preferences
Technical Data: IP address, browser type, pages visited, and time spent on the site (via cookies or analytics tools)

2. How We Use Your Information
We use the information collected to:
Respond to inquiries and provide customer support
Process and manage reservations or bookings
Communicate important updates or confirmations
Improve website performance and user experience
Send promotional emails or offers (only if you’ve opted in)
We will never sell your personal information.

3. Sharing of Information
We do not sell, rent, or trade personal information.

We may share your data with third parties only in the following situations:
Service Providers: To process payments, manage bookings, or host data securely
Legal Requirements: When required to comply with applicable laws, legal proceedings, or government requests
Platform Partners: If you book via a third-party site (e.g. Airbnb, Vrbo), your data is also subject to their privacy policies

4. Cookies & Tracking
This site uses cookies and similar technologies to:
Recognize returning visitors
Remember your preferences
Measure traffic and usage patterns through analytics tools
You can manage cookie preferences via your browser settings.

5. Data Security
We implement reasonable safeguards to protect your data from unauthorized access, use, or disclosure. This includes secure payment processing and limiting access to sensitive information. However, no internet transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights
You have the right to:
Request access to your personal information
Ask for corrections to inaccurate data
Withdraw consent to marketing communications
Request deletion of your data, where legally permitted
To exercise these rights, please send an email to [email protected].

7. Third-Party Links
This site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies individually.

8. Children’s Privacy
This site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected data from a child without appropriate consent, we will take steps to delete it.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the site indicates acceptance of any modifications.

10. Questions or Concerns
If you have any questions about this Privacy Policy, please reach out to us.

11. SMS Messaging and Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates. SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in

• We maintain timestamped records of all opt-in actions

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"

• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business

• Messages will be directly related to the services you have requested

• We do not send promotional content without specific consent

Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.